Shipping policy
Shipping Policy
Thank you for shopping with Kyala. Below you will find information about how we process and deliver your orders.
Order Processing
All orders are processed within 1–3 business days after payment is received. Orders are not processed or shipped on weekends or public holidays.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Shipping Time
Estimated delivery times depend on your location. Most orders are delivered within 7–15 business days after shipment.
Please note that delivery times are estimates and may vary due to factors outside our control, such as shipping carrier delays, customs processing, weather conditions, or high demand periods.
Shipping Costs
Shipping costs are calculated at checkout and will be displayed before you complete your purchase.
From time to time, we may offer free shipping promotions, which will be clearly indicated on the website.
Tracking Your Order
Once your order is shipped, you will receive a tracking number via email so you can monitor the progress of your delivery.
If you do not receive tracking information within a few days after placing your order, please contact us.
Incorrect Address
Please make sure that your shipping address is correct at checkout. Kyala is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Delayed Packages
While we work with reliable shipping partners, delays can sometimes occur. If your package appears lost or significantly delayed, please contact us and we will do our best to assist you.
Contact Us
If you have any questions about shipping or your order, please contact us at: